I had the pleasure of visiting several resorts during my recent trip to Mexico. Each resort is adapting to COVID-19 in different ways, but all of the resorts I saw were doing an excellent job of social distancing. These are by no means the only resorts in the Cancun/Playa del Carmen/Tulum areas excelling in this time of COVID---these are simply the ones I was able to visit during my short trip.
Palmaïa, The House of Aïa
This is a brand new wellness resort on the Riviera Maya and they have a strong eco and sustainability focus. This concept sets them apart from many of the resorts in this area. The vibe is intentionally chill and zen and the resort was designed with social distancing in mind...even before social distancing was a thing :) That gives me confidence that this resort will be a safe place to travel even when occupancy levels are allowed to climb back to 80% or higher. All of the staff are required to wear masks and the dining areas have staggered seating to ensure you have plenty of space to yourself. The grounds of the hotel are beautiful and the beach is a short walk from any of the rooms (this is not a huge resort). There are 3 natural cenotes and spaces designed for yoga, quiet reflection or meditation. The meals offer plenty of vegan and vegetarian options, but meat is also available. The spa is made up of little casitas with a wall of windows overlooking the gardens (in the direction where no one can see you....) and seemed very peaceful. If you want to relax and disconnect from the world, this is the resort for you.
This resort is family friendly and in all of the family rooms, there are 2 showers. A cool (and very useful!) perk. There are also suites where one side is a regular room and the other side is a bunk room for kids (with their own bathroom). The kids club is also different than most---it is inspired by Waldorf education and allows kids to have personalized attention. All of that said, in my opinion, this resort seems better suited for older kids and adults who want to disconnect.
Tulum is about 1.5 hours from the Cancun airport and the area has a quieter vibe. You are close to the Tulum archeological ruins and turtles lay eggs and nest right on the resort beach (how cool!). While the vibe is more relaxed in general, Dreams has plenty to offer and you won't be bored unless you want to be. The resort has 2 sections and each has a different atmosphere. Staff are all required to wear masks and there are limitations of the number of people allowed at a time for things like the stores and cafes, and weddings are only allowed with a limited number of guests (it maxed out at 60 during my visit). During my visit, the guests had plenty of room to spread out on the beach and in the pool areas---it was well done. Guests are requested to wear masks in all indoor areas (but currently not required).
Dreams has a beautiful spa, with indoor rooms or outdoor areas for special occasions. There are several room categories from tropical views, to swim out rooms (show in one of the photos) and of course ocean view and ocean front options. There is a kids club that has its own little water park, splash pad, rock climbing wall and they offer different excursions (like scavenger hunts) throughout the day. There is entertainment each night and while some options are limited during COVID, something is going on every night.
Secrets is a chain of adult only resorts and this location is in beautiful Akumel. Of the resorts I visited, Secrets was doing the most related to COVID. In addition to the hand sanitizer when you arrive, you are also asked to stop part way to the lobby for a sensor to take your temperature. Other resorts took my temperature, but no other resort told me what they were doing (it was seamless....all behind the scenes). Secrets wants guests to know about the temperature screening so guests feel more comfortable. They also had a few other precautions in place that I didn't see elsewhere---like wearing shoe covers in the spa to having individually wrapped wash cloths in the public restrooms. The resort is beautiful and the buildings are well connected via covered walkways---each building feels private, but the walk to the beach is never more than about 7 or 8 minutes.
I think the highlight of this resort is the beach---it is beautiful and there is wait service available so you don't even have to get up when you want a drink or snack :) There are lots of options for entertainment on-site and most were open with limited capacity. The nightclub is still closed due to COVID. Weddings are back and there is plenty of space on the grounds to have private ceremonies (this is a popular location for destination weddings).
This resort is only a few years old and is known for offering guests a local experience. They want you to feel like you are in Mexico and each guest is assigned a local host. They can help you arrange excursions or things like spa treatments or dinner reservations. This resort includes more items in their all inclusive plan than most resorts---from spa treatments to excursions to golf. You do need to pay a 25% gratuity on what the item would have cost (so a $300 spa treatment would be charged a $75 gratuity). UNICO has changed check in during COVID to get you to your room as quick as possible and they require staff to wear masks. They were not requiring guests to wear masks anywhere, but they do recommend them indoors. Most of the restaurants were open, some with outside seating. The main bar with live entertainment is still closed due to COVID, but the lobby and pool bars are open.
UNICO is a gorgeous resort and the emphasis is on social areas---they are one of the most Instagrammed hotels. The pools and beach are the main attractions and there is a less of a jungle feel here. Many of the rooms have outdoor bathtubs on the balconies and all rooms are decorated in a chic, contemporary style. UNICO is an adult only property, but tends to have less of a romance, couples feel than other adult only properties. UNICO attracts more groups of friends or multi-generational families (with kids being all 18 years or older). There are still plenty of couples and UNICO is a great option for a honeymoon when you want your friends and family included.
Viceroy Riviera Maya
This is a boutique resort with only 41 private villas. This is the ideal example of social distancing. Each villa has its own outdoor space with a hammock, seating area and plunge pool. The staff all are wearing masks, but they didn't have to change much else to respond to COVID---the resort is designed for privacy. The villas aren't as expensive as you might think and you can choose an all-inclusive plan, breakfast only or no meals included in the rate. The resort has little areas designed for peace and quiet---including one for artists. Viceroy can supply the canvas and easel or a table to write in nature. The spa has offerings from the local area, including one option that ends in a bath in a hollowed out tree trunk (how cool!)
The villas all have indoor and outdoor showers and some have soaking tubs. The way the resort is laid out, you feel like you are alone...until you choose to go to the pool or beach. The resort is in a central location about 10-15 minutes to Playa del Carmen if you want more activity than this resort has to offer.
The Fives Oceanfront
You might be a little confused thinking I already told you about The Fives...and I did detail one of the 3 resorts that are included under The Fives brand in my previous post. Each location is very different. This one is a brand new resort in the residential neighborhood of Puerto Morales. The location allows you to eat off-site easily (plenty of options within a 5 to 15 minute walk) while staying in luxury. The theme of residences/condos is true here---each room has its own kitchen, dining and living area (just like The Fives Beach Resort) . This resort is using a spray disinfectant booth when you enter and they disinfect luggage prior to delivering it to your room. All staff are required to wear masks. Most of the common areas are outdoors or are indoor/outdoor living, so it is easy to avoid confined spaces.
The rooftop stole the show for me at this property. Absolutely gorgeous and plenty of seating to spread out. The beach is gorgeous and it is one of the few resorts to have no neighbors on one side, so it feels very private. Families are allowed here, but there isn't a kid club or any kid focused activities. In my opinion, this resort is better for adults or older kids. The resort offers an all inclusive plan, but most people choose to include no meals or only breakfast and then eat locally for the other meals.
The Fives Downtown
This hotel is set right in the middle of Playa del Carmen---one block off from the famous 5th Avenue. People choose to stay here to participate in city life---from markets to shopping to local restaurants. The beach is only a 5-10 minute walk and the ferry to Cozumel is about the same distance. Like the otherThe Fives properties, this hotel also has rooms with a kitchen, dining and living areas. The entrance is designed to mimic the jungle and cenotes of the area...and is open (no roof in the middle).
The rooftop terrace also steals the show here. Absolutely stunning! The views from the room balconies are more city views with a touch of ocean. This hotel is a great place to come back to after spending time in the hustle and bustle of the city. Staff are required to wear masks and there is plenty of signage encouraging social distancing (a little harder to do here as it is only one building....but still possible).
Here to help
Travel during the time of COVID can be more complicated than before, but I am here to help you every step of the way. I have partnered with all of these properties (and plenty of other resorts) to offer something additional to give you an extra special experience. Please contact me when you are ready to plan your travel.
Tracey is the owner of Unraveled Travel and has traveled to every continent (thanks to the recent visit to Antarctica!